Please contact us first to initiate the returns process.

If you would like to return an item, you have 14 days from the day on which you receive your order to notify us.

Contact us with order number and details of the problem, once accepted a replacement or full refund will be issued.

The cost to return an item is the sole responsibility of the buyer, however we suggest a tracked method of shipment is used to ensure safe delivery. Wizarding Wonders will not be responsible for any items lost on return journey.

It can take up to 14 days for the parcel to be delivered back to our warehouse and processed. Once checked it can take up to 7 working days for refunds to reach your account.


Due to our stock constantly changing we are unable to offer exchanges, please contact us to initiate a return and then place a new order for the correct item.